Process Design (Operation Management) Essay Example | Topics and Well Written Essays - 750 words

Process Design (Operation Management) - Essay Example The approach aimed at delivery of high quality, unique and uniform mix of prepared foods in a clean environment and cheerful courtesy. It is a face-to-face kind of delivery but the employee never touches the product but only delivers to the customer (Khanna, 2007). In the self-service approach, the company involves customers in the production of services. This is done to improve the efficiency and quality of services provided by the institution. This enhances customer service delivery satisfaction and appreciation of the company’s services (Mottershead, & Woods, 2003). This kind of approach also reduces time taken in the delivery of services and allows the company to concentrate on effective and efficient delivery of services (Mottershead, & Woods, 2003). In the food service, customers can order for desired type of food through the company website and they can be delivered as per the customer requirements and on time. Customers can also pay for their specific orders online and file complaints to the company. Through this approach, the organization will be able to tackle addressed problems as well as enabling customer satisfaction(Mottershead, & Woods, 2003). Another method commonly used by companies is personal attention approach. This approach is aimed at developing a positive relationship between individual sales men and customers. A good example of this kind of approach is the kind of service offered in hotels (Khanna, 2007). This allows for customer loyalty in service delivery and to the company. Since employees contact the customers directly, service delivery is efficient (Khanna, 2007). It is also easier for the customers to express their dissatisfaction or gratitude to the organization. The employees also come familiar with the customers’ tastes and preferences and delivery of services will be efficient since they know what customers need. Hotels with this type of approach even go to the extent of sending birthday cards or

Ryanair business strategies and implications for Human Resources

Ryanair business strategies and implications for Human Resources This report covers the implications the business strategies proposed by BBAMBI consultants will have on the Human Resource Management (HRM) function of Ryanair. The strategies proposed by BBAMBI were to improve customer service, build the brand, and increase revenue and reduce costs. The implications these strategies have on the HRM function are managing the change associated with the strategies, training of customer facing staff, and introducing an effective performance appraisal system throughout the organisation. For Ryanair to maintain economic primacy in the budget airline sector they must be able to successfully manage the recommendations listed above. Introduction BBAMBI Consultants conducted an analysis of the external environment for Ryanair in order to consider strategies for future business operations. BBAMBI have suggested a number of strategies for immediate implementation and made recommendations for longer term strategies. The short term strategies included improving customer service, developing the company brand, and increasing revenue and reducing costs. The strategies which were more involved were recommended to be put into effect over a longer term were becoming more environmentally friendly and developing into other transport markets. The strategies have significant implications for Ryanairs Human Resource Management (HRM) function and this report will critically review these implications. The primary implications are change management, training, and implementing a more effective performance appraisal. Managing Change The report has identified some of the changes that will face Ryanair in the next few years due to the change in strategy. According to the CIPD, people management and development professionals have a significant role to play in any change management process. HRs involvement in various aspects of change can make the difference between successful and less successful projects (CIPD, 2009a). A number of issues have been addressed in the literature as having a negative impact on change management. Resistance to change is the main issue with individuals or groups possibly engaging in acts to block or disrupt an attempt to implement change. Evidence suggests that that this can be reduced by involving those it will affect in the decision making process. Individuals who have been involved in the diagnosis, planning, devising and implementation of change are more likely to feel positive about it (Marchington Wilkinson, 2008). 2.1 Lewins Three Step Model HR and management can plan for the changes at Ryanair by implementing Lewins three-step model of unfreezing, moving and re-freezing. By looking at change as a process with distinct stages the organisation can prepare and plan to manage the transition (Marchington Wilkinson, 2008). Lewins model attempts to analyse the forces (driving and restraining) that impact on change. The model offers advantages in planning for organisational change by providing a simple approach to making and sustaining change (McCarty, 2007). Limitations of the model are that it does not take into account personal factors that can affect change. The model also assumes that organisations operate in a stable environment (Burnes, 2004). (Millet, 2004) The first step in the process of changing behaviour is to unfreeze the existing situation or status quo. It is necessary for HR to try and overcome the strains of individual resistance and group conformity. To prepare employees at Ryanair for change, HR and management need to build a trust and recognition for the need for change (Kritsonis, 2004). The second step in the process is movement where employees will begin to resolve their uncertainly about the changes. A method that HR can use in assisting employees in the movement stage is to persuade employees that the status quo is not benefiting them (Kritsonis, 2004). The final step attempts to re-freeze or create acceptance for recent changes, to replace old beliefs with new ones. If this step is not taken it is likely that employees will revert back to the equilibrium (Goode, 2008). An action that HR can use to reinforce the new values is to include them in policies and procedures (Kritsonis, 2004). Training Development Ryanair needs to be able to improve customer satisfaction to gain a competitive advantage over their main competition, easyJet. Training of customer facing staff is vital for Ryanair to be able to successfully improve customer satisfaction, retention, and loyalty. Despite being costly, training of staff will improve upon customer satisfaction as many studies have shown (Aragon-Sanchez, et. al, 2003, pg. 961). Studies have found that the number of customer complaints significantly decreased after implementing training of customer service staff (Office Depot, 2006). In developing the training further, Ryanair should conduct a Training Needs Analysis (TNA) before implementing an on-the-job training and coaching programs for their customer facing staff. 3.1 Training Needs Analysis Learning Plan A TNA will assist Ryanair in determining any skills gaps their customer facing staff have in relation to their job requirements and current performance (Marchington Wilkinson, 2008). A TNA study will not only highlight where skills gaps exist, but should also determine the cause and solution (Stetar, 2005). During the TNA the organization should consider means other than training to achieve their desired results as many practitioners highlight that training is not necessary in every situation. (Marchington Wilkinson, 2008) (Stetar, 2005). Following on from the TNA report Ryanair should produce a learning plan, which will focus on the clear aims and main objectives which they are trying to achieve through the further training of staff. (Harrison, 2005,p122). For Ryanair the general aim is to improve customer service. A well planned training initiative may act as an enabler to Ryanair in achieving the business strategy and objective of increasing customer satisfaction (Tannenbaum Wo ods, 1992). 3.2 Training Ryanair need to pursue follow on training from their induction process. It has been noted from a previous study conducted by Kinnie (2000) that it is not just induction and technical training, but employees ongoing investment in workplace activities which enhances their training and skills (Kinnie, et. al, 2000 cited in Redman Wilkinson, 2009). It is believed that focusing on on the job training is the most effective means of training (Marchington Wilkinson, 2008). On the job training could also include coaching or mentoring. The CIPD (2009b) surveyed coaching within a variety of organisations and just over half described coaching as a learning and development intervention and the rest suggested it is used for organisational development and change management. Coaching has also been said to assist in improving weaknesses, tackling underperformance, and improving productivity. (Marchington Wilkinson, 2008). Despite training being an additional cost for Ryanair it may prove to achiev e enhanced customer service, leading to an increase in customers, and therefore higher profits, as many studies have shown that training of customer service staff results in higher customer satisfaction (Aragon-Sanchez, et. al, 2003, pg. 961). After the implementation of on-the-job training Ryanair will need to evaluate the effectiveness using the Kirkpatrick model of reaction, immediate, ultimate, and analyzing the return on investment (Marchington Wilkinson, 2008). The most applicable means of measurement for Ryanair is the ultimate level, which measures the strategic impact of training on the organization (Marchington Wilkinson, 2008). To measure the impact Ryanair should compare the number of previous customer complaints to the number of complaints after the training commenced. 3.3 Barriers to Learning There are however disadvantages to training and development from an organisational point of view. Some barriers to training include cost, time, lack of resources, lack of line manager support, lack of awareness of potential benefits and employee motivation, and fear of trained staff being poached by competing companies. (Cannell, 2008). Many companies compete on cost, just like Ryanair, and training is seen as an unjustifiable wastefulness and too costly (Bach Sisson, 2000). Therefore, Ryanair may be hesitant to implementing further training. Ryanair are a low cost, no frills airline and therefore need to keep all costs to a minimum. Furthermore, the fear of trained staff being poached could also be utilised as an excuse for Ryanair to not increase their training budget as trained staff might leave for a more lucrative competitor. Performance Appraisal 4.1 360 Degree Performance Appraisal It is suggested that all staff at Ryanair undergo 360 degree performance appraisal, with customer appraisal forming part of the 360 degree feedback for front-line staff. 360 degree feedback would allow the performance of those staff involved in each different strategy (customer service, branding, revenue and costs) to be monitored and managed more effectively. 360 degree feedback allows performance to be viewed from different perspectives and increases self-awareness (Armstrong Barron, 2004). Maybe et al (1998) state that one difficulty with 360 degree feedback is that the employee may attempt to manipulate the process, although this can be mitigated by expanding the number of people who are appraising the member of staff. Customer appraisal, in the form of mystery shopping and customer surveys, has been established as one of the ways to improve customer service in the strategic analysis and will expand the number of appraisers involved in the process. This report reinforces the value of the use of this technique and it is proposed that it is an extremely effective way to monitor the level of customer service provided as it is evaluated at the boundary between the Company and the customer (Redman Wilkinson, 2009). Mystery shopping has been criticised as a cynical way for employers to spy on their employees (Cramp, 1994). However, Erstad (1998) states that mystery shopping should instead be viewed as a well-elaborated plan which serves as a management tool for improving customer service as well as enhancing human resource management. A well developed mystery shopping programme that is effectively linked to reward and incorporates training can result in improvements in customer satisfaction by up to 20% (Parker, 1988). According to Dorman (1994), Mystery shopping should not be punitive and employees who fail the shopping task should be provided with training until customer service improves. The proposal suggests that customer service data should be obtained at set intervals through the use of customer surveys. Customer surveys can be effectively used as part of customer appraisal and are now being used more frequently (Redman Wilkinson, 2009). 4.2 Implementing Performance Appraisals Performance standards and objectives should be prepared and communicated by the employees line manager (ACAS, 2005). Marchington Wilkinson (2008) propose that training to develop analytical skills, review information collected and to provide effective feedback may be necessary. Performance appraisals should occur throughout the year and be a continuous process (ACAS, 2005). The performance appraisal process should be continually reviewed in order to ensure that it working successfully (IRS Employment Review, 2003). According to ACAS (2005) the success of implementing 360 feedback appraisals depends on the culture of the organisation and how carefully it is introduced. 5.0 Conclusion It is clear that the proposed business strategies will have significant impact on Ryanairs HRM function. In order for Ryanair to maintain its competitive advantage, the HR function will need to consolidate these factors and have the flexibility to meet the challenges they engender. In doing so, the HR function will shape the culture of the organisation in such a way that will allow the other changes to take effect. Ryanair need to effectively manage the change required in implementing the proposed business strategies as they will involve introducing further training and a new performance appraisal system. Introducing further training and new performance appraisals is vital in this shift in culture and the reciprocal relationship between both will lead to the opportunity for Ryanair to achieve the proposed business strategies of improving customer service, building the brand, and increasing revenue, and reducing costs.

Zora Neale Hurston - Their Eyes Were Watching God :: essays research papers

Their Eyes Were Watching God It is human nature to look for happiness. Some people find it in material possessions, some find it in money, but most of us find it in love. To find true love is a difficult task especially now in the times of cell phones and Jaguars. Money and power play a big role in today’s society, and some people would rather have those things than a love of another human being. In some rare cases it is not even a person’s decision who she (almost every time it’s a woman who is being given away) will marry. Although it does not happen very often, there are still cases where a woman is being married off to a man by an arrangement made by her parents, to insure stability and security of that woman. The standing in the community means a great deal, just like Zora Neale Hurston’s Their Eyes Were Watching God illustrates. Janie, the main character in the book, was raised by her grandmother. Ever since Janie’s mother ran away it was just the two of them living together. As a kid Janie lived in the house where her grandmother was a nanny for a white family. She was treated the same as the white children, they ate together, played together, even got punished together. Janie, unlike most of the blacks at that time, did not see any discrimination while she was growing up. That was the building block of her strong personality. There was some teasing in school about her living in a white folks home, but she did not pay much attention to that. Now if I may go off the subject for a moment I would like to say how beautifully and descriptively the book is written. There is one passage in particular that I truly enjoyed reading : It was a spring afternoon in West Florida. Janie had spent most of the day under a blossoming pear tree in the back-yard. She had been spending every minute that she could steal from her chores under that tree for the last three days. That was to say, ever since the first tiny bloom had opened. It had called her to come and gaze on a mystery. From barren brown stems to glistening leaf-buds; from the leaf-buds to snowy virginity of bloom. It stirred her tremendously. How? Why? It was like a flute song forgotten in another existence and remembered again.

T.V Soap Opera Analysis

Anna Shvets Jennifer Katman Tuesday Thursday T. V Class April 26,2010 T. V Soap Opera Analysis In the T. V series of â€Å"Will and Grace†, there is one gay male character named Will, one male character named Jack who acts feminine, a straight female character named Grace and heterosexual female named Karen which is Graces’ friend. Will and Grace who live together are both looking for love, but will never find it with each other because Will is gay and Grace is straight. All of these characters play and important role in this show either gay or straight. I can tell whether the characters are gay or straight by how they act towards each other or just in general. Will is a gay male who is very handsome and attractive, and works as a successful lawyer in Manhattan. When he attends work it is a total institution because there is authority over him and he has to follow certain kind of rules to not get fired. In the show, he doesn’t act gay to me because he lives with Grace and acts very high class. His gay side comes out when he goes on a date or to a gay bar. This is another total institution when he goes to gay bars because usually the gay people are in authority and pretty much there are rules! On the other hand, Jack who acts feminine who plays a really funny role can’t find a job so he is unemployed. His role as a male is hilarious because he totally acts like a girl but doesn’t hid on men even though, judging his outside I would think that he is the more gay one. Even though he is funny he is unstable because he has nothing to depend on for example a job to help him provide money. The portrayals of the gale males in this show are positive. Their roles are humorous throughout all the series. Jack is always acting feminine and Will is always acting more serious but that’s what makes him be more humorous. It is shown in a multidimensional way because it shows Will who acts as a more serious gay male and it shows Jack who acts more feminine but is still considered gay. I can tell that’s the portrayal is more positive because even though the T. V show has gay males, it doesn’t show them making out or being all touchy, it just shows an example of gay males who have a big sense of humor. On the other hand when you try to relate it back to the real world you can see that not all gay men are like that. There was one episode where Grace took Jack to her dinner party, and Jack couldn’t settle down until they got out of there because he was very suspicious what people would think of him. He was expecting to have all eyes one him, which would make him feel very uncomfortable and maybe even hearing some name calling. At the dinner party Jack gave compliments to everyone, and one of Graces coworkers really adored Jack because he was in love with her shoes and I don’t even think she noticed that he was gay. The image that this program portrays of gay men is both good and bad from different points of views. For example, I am against gays because that’s against my religion. Even though I don’t like homosexuality, that doesn’t mean that I hate every gay or lesbian person out there, it just means that I don’t like what they do or what they believe in. I have seen many gay males everywhere, at the mall, at salons and they seem to be the nicest people with great personalities but I just don’t like the whole gay part. To other people who are for gays, I think that this program shows them an even better side of gays because they are filled with humor. Some of the pictures that are shown with gay males holding hands or hugging do bother me because I don’t think that it’s right. There was a part where Grace said something like real intense but Jack didn’t get offended but if you look at it from a side you would say that it is ok to call people names. That is a negative effect on society because if you have a child and saw a lady on T. V calling a gay guy a faget, it would not be ok for her to call a gay guy she sees on the street a faget. The content of this program contributes to our socialization process because in sociology we learn to view things from other people’s perspectives and being gay or lesbian is what people choose to be even though some are against it. From society we learn that gay men can also reach a goal in life and have a high paying job or look handsome because they are also people that want a good future. From these T. V shows we can analyze a lot but we need to here every character before we make a decision whether we like the show or not. I do acknowledge that there are negative effects and there are positive ones. For example my mom told me that this show is a way of making people gay because it shows men happy and funny so men just try to be like them. She says that it is a negative effect on us and everyone who watches it. Opinion- In my opinion, I think that the TV’s powers of socialization is going a little bit out of control because everything is being shown on TV that was never shown before and its starting to become normal. I’m not saying if you watch it you’re going to want to be gay. I just don’t remember having so many shows with gay characters. Either was I thinking it is good that they have characters like that that way we don’t cut any kind of people off. Gay people are just like you and me! In this show there is one thing that I absolutely did not like. It was the fact that Grace and Will find love but at the same time there is always something wrong with it. When grace bring someone home Will like them at first and hates him after he uses Grace. This show is an on going conflicting story about these four characters that try to get love but somehow it fires back at them say there isn’t any true love out there. It’s a bumber to watch those kind of thing because when kids watch it they can have a negative effect on themselves saying that there’s no point looking for mr. write or for my princess. When having a negative affect from a show it makes you think about how you can change it.

Plot Twist Essay

A plot twist is a change in the expected direction or outcome of the plot of a film, television series, video game, novel, comic or other fictional work. It is a common practice in narration used to keep the interest of an audience, usually surprising them with a revelation. Some â€Å"twists† are foreshadowed and can thus be predicted by many viewers/readers, whereas others are a complete shock. When a plot twist happens near the end of a story, especially if it changes one’s view of the preceding events, it is known as a twist ending. Revealing the existence of a plot twist often spoils a movie, since the majority of the movie generally builds up to the plot twist. A device used to undermine the expectations of the audience is the false protagonist. It involves presenting a character at the start of the film as the main character, but then disposing of this character, usually killing them. It is a red herring. Example of a plot twist An early example of the murder mystery genre[1] with multiple twists[2] was the Arabian Nights tale â€Å"The Three Apples†. It begins with a fisherman discovering a locked chest. The first twist occurs when the chest is broken open and the dead body is found inside. The initial search for the murderer fails, and a twist occurs when two men appear, separately claiming to be the murderer. A complex chain of events finally reveal the murderer to be the investigator’s own slave. A flashing arrow is a metaphorical audiovisual cue used in films to bring some object or situation that will be referred later, or otherwise used in the advancement of plot, to the attention of the viewers. The device is not introduced into the plot or the dialogue, but is something peripheral; however made obvious (hence the name) by a particular camera shot or background music. An example of this device is a camera close-up in a horror movie that suggests information like danger from an unlocked door. A literal flashing arrow was used in the 1981 film Student Bodies to mock this cliched use. [1] The use of flashing arrows and that particular joke were both mentioned in Everything Bad is Good for You, where the authors says works that have little use of this and require figuring things out yourself have a more deductive viewer base. Another example of a literal flashing arrow can be seen in the Ouran High School Host Club. This device is used several times throughout the anime—for instance in the first episode, a flashing arrow and high-pitched beeping noise indicate a vase  that a character breaks later on in that scene. Red herring is an idiomatic expression referring to the rhetorical or literary tactic of diverting attention away from an item of significance. [1] For example, in mystery fiction, where the identity of a criminal is being sought, an innocent party may be purposefully cast in a guilty light by the author through the employment of deceptive clues, false emphasis, ‘loaded’ words or other descriptive tricks of the trade. The reader’s suspicions are thus misdirected, allowing the true culprit to go (temporarily at least) undetected. A false protagonist is another example of a red herring. In the comic book fan community, the apparent death and subsequent return of a long-running character is often called a comic book death. While death is a serious subject, a comic book death is generally not taken seriously and is rarely permanent or meaningful. At least three comic book deaths are well known. The first two are the 1980 â€Å"death† of Jean Grey in Marvel’s Dark Phoenix Saga and that ofSuperman in DC’s highly-publicized 1993 Death of Superman storyline. There is one major distinction between the two, however – whereas it was never intended that Superman’s death be permanent, and that he would return to life at the conclusion of the story,[3] Jean’s passing (one of many temporary deaths among the X-Men) was written as the true and permanent death of the character,[citation needed] only to beretconned a few years later to facilitate her return. In more recent history, the death of Captain America made real-world headlines in early 2007[4] when he met his apparent end, but Steve Rogers returned in Captain America: Reborn in late 2009. Usually more subtle, foreshadowing works on the symbolic level. For example, if a character must break up a schoolyard fight among some boys, it might symbolically foreshadow the family squabbles that will become the central conflict of the story. Other times, it is seemingly inconsequential, with the goal of having the audience be surprised by the story’s climax and yet find it justified. If a character learns that a certain man was a regular at the diner where her mother worked many years before, it helps to justify the events later in which she learns that the man is her biological father. If foreshadowing is not done carefully, the common experiences of life can make the foreshadowing too obvious and allow the audience to predict the outcome of the story. Example: a character behaves in an odd and erratic fashion and complains continuously of a headache, then later is diagnosed with a brain tumor. Foreshadowing can also be used dishonestly in a mystery, where a series of events which points to a conclusion is later found to be composed of unlikely coincidences which have been â€Å"dishonestly† added to the story by the author in an artificial way, with the sole purpose of drawing the audience into an incorrect expectation. In such cases, the audience feels manipulated, and the story may be less satisfying.

Franz Boas, Father of American Anthropology

Franz Boas, Father of American Anthropology German-American anthropologist Franz Boas was one of the most influential social scientists of the early twentieth century, noted for his commitment to cultural relativism and as a staunch opponent of racist ideologies. Boas was arguably the most innovative, active, and prodigiously productive of the first generation of anthropologists in the U.S. He is best known for his curatorial work at the American Museum of National History in New York and for his nearly four-decade career teaching anthropology at Columbia University, where he built the first anthropology program in the country and trained the first generation of anthropologists in the U.S.  His graduate students went on to establish many of the first and most highly regarded anthropology programs in the country. Fast Facts: Franz Boas Born: July 9, 1858 in Minden, GermanyDied: December 22, 1942 in New York City, New YorkKnown For: Considered the Father of American AnthropologyEducation: University of Heidelberg, University of Bonn, University of KielParents: Meier Boas and Sophie MeyerSpouse: Marie Krackowizer Boas (m. 1861-1929)Notable Publications: The Mind of Primitive Man (1911), Handbook of American Indian Languages (1911), Anthropology and Modern Life (1928), Race, Language, and Culture (1940)Interesting Facts: Boas was an outspoken opponent of racism, and used anthropology to refute the scientific racism that was popular during his time. His theory of cultural relativism held that all cultures were equal, but simply had to be understood in their own contexts and by their own terms. Early Life Boas was born in 1858 in Minden, in the German province of Westphalia. His family was Jewish but identified with liberal ideologies and encouraged independent thinking. From a young age, Boas was taught to value books and became interested in the natural sciences and culture. He followed his interests in his college and graduate studies, focusing primarily on the natural sciences and geography while attending the University of Heidelberg, the University of Bonn, and the University of Kiel, where he graduated with a Ph.D. in physics. Research In 1883, after a year of service in the military, Boas began field research in Inuit communities in Baffin Island, off the northern coast of Canada. This was the beginning of his shift toward studying people and culture, rather than the external or natural worlds, and would alter the course of his career. Spirit of the Earthquake, Nootka Mask, Pacific Norwest Coast American Indian. Possibly American Museum of Natural History. Acquisition Year: 1901. Heritage Images / Getty Images In 1886, he began the first of many fieldwork trips to the Pacific Northwest. Contrary to dominant views during that era, Boas came to believe- in part through his fieldwork- that all societies were fundamentally equal. He disputed the claim that fundamental differences existed between societies that were deemed civilized versus savage or primitive, according to the language of the time. For Boas, all human groups were fundamentally equal. They simply needed to be understood within their own cultural contexts. Boas worked closely with the cultural exhibits of the 1893 Worlds Columbian Exposition, or the Chicago Worlds Fair, which celebrated the 400th anniversary of Christopher Columbus arrival in the Americas. It was a huge undertaking and many of the materials gathered by his research teams went on to form the basis of the collection for the Chicago Field Museum, where Boas worked briefly following the Columbian Exposition. Eskimos At The Worlds Columbian Exposition, which Franz Boas helped create. Chicago History Museum / Getty Images Following his time in Chicago, Boas moved to New York, where he became assistant curator and later curator at the American Museum of Natural History. While there, Boas championed the practice of presenting cultural artifacts in their context, rather than attempting to arrange them according to imagined evolutionary progress. Boas was an early proponent of using dioramas, or replicas of scenes from daily life, in museum settings. He was a leading figure in the research, development, and launch of the Museums Northwest Coast Hall in 1890, which was one of the first museum exhibits on the life and culture of the indigenous people of North America. Boas continued to work at the Museum until 1905, when he turned his professional energies toward academia. Franz Boas was curator of the American Museum Of Natural History from 1896 to 1905. The New York Historical Society / Getty Images Work in Anthropology Boas became the first professor of anthropology at Columbia University in 1899, following three years as a lecturer in the field. He was instrumental in establishing the universitys anthropology department, which became the first Ph.D. program in the discipline in the U.S. Boas is often referred to as the Father of American Anthropology because, in his role at Columbia, he trained the first generation of U.S. scholars in the field. Famous anthropologists Margaret Mead and Ruth Benedict were both his students, as was the writer Zora Neale Hurston. In addition, several of his graduate students went on to establish some of the first anthropology departments in universities across the country, including programs at the University of California at Berkeley, University of Chicago, Northwestern University, and beyond. The emergence of anthropology as an academic discipline in the U.S. connects closely to Boas work and, in particular, his lasting legacy through his former students. Boas was also a key figure in the founding and development of the American Anthropological Association, which remains the primary professional organization for anthropologists in the U.S. Chiefs Blanket with Bear Design, Totemism,Tlingit Tribe, Pacific Northwest Coast Indians. Totemism is a system of belief in which humans are said to have kinship or a mystical relationship with a spirit-being, such as an animal or plant. Heritage Images / Getty Images Main Theories and Ideas Boas is well known for his theory of cultural relativism, which held that all cultures were essentially equal but simply had to be understood in their own terms. Comparing two cultures was tantamount to comparing apples and oranges; they were fundamentally different and had to be approached as such. This marked a decisive break with the evolutionary thinking of the period, which attempted to organize cultures and cultural artifacts by an imagined level of progress. For Boas, no culture was more or less developed or advanced than any other. They were simply different. Along similar lines, Boas denounced the belief that different racial or ethnic groups were more advanced than others. He opposed scientific racism, a dominant school of thought at that time. Scientific racism held that race was a biological, rather than cultural, concept and that racial differences could thus be attributed to underlying biology. While such ideas have since been refuted, they were very popular in the early twentieth century. In terms of anthropology as a discipline, Boas supported what came to be known as the four-field approach. Anthropology, for him, constituted the holistic study of culture and experience, bringing together cultural anthropology, archaeology, linguistic anthropology, and physical anthropology. Franz Boas died of a stroke in 1942 at the Columbia University campus. A collection of his essays, articles, and lectures, which he had personally selected, was published posthumously under the title Race and Democratic Society. The book took aim at race discrimination, which Boas considered the most intolerable of all forms. Sources: Elwert, Georg. Boas, Franz (1858-1942). International Encyclopedia of the Social and Behavioral Sciences, 2015. Pierpont, Claudia Roth. The Measure of America. The New Yorker, March 8, 2004.Who Was Franz Boas? PBS Think Tank, 2001.White, Leslie A. Book Review: Race and Democratic Society. American Journal of Sociology, 1947.

Health coach Essay Example

Health coach Essay Example Health coach Essay Health coach Essay Bing a wellness manager for gamescape these past 5 hebdomads has truly helped me reach a better apprehension of wellness and health. Having a squad with such different backgrounds and really different in their whole facet of wellness and health was a challenge at times but that is what made me understand wellness and health so much better. Bing the squad leader and holding to do different life determinations for the three other squad members helped me see how altering some little things can hold a immense impact in your life. I have learned that even person who is really active and fit like June in gamescape was there is still room for betterment and better wellness picks to be made. The most of import thing that I have learned is that there has to be balance between all six elements in order to make optimum wellness. It is truly of import to understand each component and do it a portion of your life because if one is absent in your life so you can non make true wellness and health. Before gamescape I had no thought about the six elements that make up wellness and health. I knew that all those things were of import but I neer truly knew the function the six elements have in making optimum wellness. Besides larning all the ways that I can assist forestall chronic disease has been great. larning about all the hazard factors made me really scared at first but I besides know now that I can assist forestall it.

French King Pie Traditions and Vocabulary

French King Pie Traditions and Vocabulary On January 6th is the Christian holy day of Epiphany, when the three kings, also called the three wise men, guided by a strange star in the sky, visited baby Jesus. On that day the French eat La Galette des Rois, a delicious puff pastry pie. The lighter version is just the puff pastry, eaten golden out of the oven and then topped with jam. But there are many scrumptious versions, including various fruit, cream, apple sauce filings and my personal favorite: frangipane!   In the South of France, they have a special cake called le gà ¢teau des rois which is a brioche with candied fruits, shaped in a crown, and perfumed with orange blossom water. French King Pie Secret Now, the secret of la galette des rois is that hidden inside is a little surprise: a small token, usually a porcelain figurine (sometimes plastic now...) called la fà ¨ve. The one who finds it is crowned the king or the queen of the day. So, when you eat this delicacy, you have to be extremely careful not to break a tooth!   The French King Pie is sold with a paper crown - sometimes, kids do one as a project for their home, or sometimes they do two since a king gets to pick his queen and vice and versa. French Galette des Rois Traditions Traditionally, the youngest one at the table will go under the table (or really close his/her eyes) and designate who gets which slice: the one serving asks: Cest pour qui celle-l ? For whom is this one? And the kid answers:Cest pour Maman, Papa... Its For Mom, Dad... Of course, this is a very practical way for the grownups to make sure one of the kids gets the porcelain figurine. Another tradition dictates that you cut the pie according to the number of guests plus one. Its called la part du pauvre (the paupers slice) and was traditionally given away. I dont know anybody who does this nowadays however.     So, the person who finds la fà ¨ve proclames: Jai la fà ¨ve (I have the fava), s/he puts one the crown, then picks someone at the table to be crowned as his king/queen, and everybody yells Vive le roi / Vive la reine (long live the king / long live the queen). Then everybody eats their slices, relieved that no one broke a tooth :-) French Kings Pie Vocabulary La Galette des Rois - French King Pie Puff PastryLe Gà ¢teau des Rois - South of France King CakeUne fà ¨ve - the little porcelain figure hidden in the pieUne couronne - a crownÊtre Courronnà © - to be crownedTirer les rois - to draw the king/queenUn roi - a kingUne reine - a queenPuff pastry - de la pà ¢te feuilletà ©eCest pour qui celle-l ? For whom is this one?Cest pour... - Its for...Jai la fà ¨ve ! I have the fava!Vive le roi - Long live the kingVive la reine - long live the queen I post exclusive mini lessons, tips, pictures and more daily on my Facebook, Twitter and Pinterest  pages - so join me there! https://www.facebook.com/frenchtoday https://twitter.com/frenchtoday https://www.pinterest.com/frenchtoday/

Human resurses Case Study Example | Topics and Well Written Essays - 1250 words

Human resurses - Case Study Example Human resource is an area confronted by many challenges. The most significant quandaries impacting small business include the issue of procuring and sustaining qualified personnel, leadership advancement, change administration, staff advancement among others. Additionally, small enterprises encounter quandaries with regard to tackling the crucial requirements of an assorted labor force. Despite all these quandaries, the significant issues for small enterprises include procuring and sustaining qualified personnel and personnel advancement. The intricacy of this personnel quandary is worsened by the fact that societies do not get adequate number of local applicants into an institution. There is also a lack of convenience due to restricted or non-existent transit alternatives. Small enterprises are also frequently restricted with regard to wage as well as benefit packages. This is usually as these enterprises compete with prominent businesses. These enterprises also lack improvement pos sibilities for existing personnel. This is mainly when there are no advancement opportunities, or the existing personnel lack the essential technical expertise or to occupy the posts when available. In addition, the transient characteristics of applicants with limited credentials might make it intricate to sustain them (Woodall, p.30). The human resources section has an extremely high level of duties, from creating reimbursements and benefit systems to addressing worker interactions matters in a fair and reasonable manner. The proficiency of human resources personnel is one of an institution’s most priceless resources. Varied, small enterprises want to share possession with workers but acquire the legal expenses and intricacies of varied common procedures discouraging. Many managers wanting to sell to their workers utilize an Employee Stock Ownership Plan (ESOP) which has significant tax advantages. Business enterprises share

Why Do So Many Teenagers Run Away From Home Research Paper

Why Do So Many Teenagers Run Away From Home - Research Paper Example Mother's death or a stepfather's sexual molestation, increased divorce rate, lack of care and attention from the parents etc are some of the other major reasons for the teenage run away from home. Teenage runaway from home results in many social problems. The teenagers who take shelter in the streets often engage in antisocial activities like, robbery, violence etc. Moreover, these teenagers often face sexual exploitation and antisocial elements make use of such teenagers for conducting their missions. This paper briefly analyses the causes and effects of teenage run away from home. Why Do So Many Teenagers Run Away From Home? â€Å"Typically, a runaway is defined as a person under the age of eighteen voluntarily leaves home or another residence and thereby the custody of parents or guardians† (Flowers, 2001, p.3). Even though run away has no uniform definition, we can generally define it as leaving of home by the teenagers without their parent’s permission. Runaways ar e classified into four categories; floaters, runaways, splitters; hard rock freaks Floaters leave home for a shorter period whereas the runaways usually result in long periods of isolation from home. Splitters are the ones who leave their home for pleasure seeking whereas hard rock freaks leave their home permanently having chosen a life of their own (Flowers, 2001, p.4). Earlier, the relationships between the parent and the children were so strong and hence the runaway problems were less. Parent-children relationship has been changed a lot in the current century. It was a divine relationship earlier and became diplomatic at present. The generation gap is growing between the parents and the children. The parental rights now have been transformed as parental responsibilities. Right and responsibility have huge differences. The terms right have much more significance than responsibility. Today’s parents consider their commitments towards their children just like a responsibilit y rather than their right. The transformation of parental responsibility from right to a responsibility has decreased the relationships between the children and parent and subsequently runaway problems started to increase. The parents fail to identify the teenage problems correctly. They have their own personal, professional and social problems and hence failed to spend more time with their children in order to identify their needs. In short, lack of parental care is one of the major reasons of teenage runaways. A relatively high incidence of runaway behaviour may be indicative of family discord. Adolescent runaways believe that their homes were conflictual and intolerable (Rohr, 1997, p.4). Family problem is another major reason for the teenage runaways. The conflicts between the parents often create problems to the development of children. Drug addiction or alcohol addiction of either of the parents may create family problems. In America single parenthood is growing because of the increased divorce rate. A teenager needs the care and attention of both the father and mother and in the absence such love and care, he/she may think in terms of running away from home. In a divorced family the children were forced to stay with either hi/her father or mother, which may result in getting only the half attention he deserves. Mother plays a crucial role in her child’s life. Mothers play the most part in raising the kids. Her role can be three quarters of parenting. Nevertheless, the role they play prior the birth. Nobody can substitute her. She bonded with her kids from the early days of pregnancy to a very late age. She teaches her kids the norms and right behaviours. Father's role is complement to mother's role and yet very important. Father is the person whom the child

The Role of Leadership in Building Successful Organizations Assignment

The Role of Leadership in Building Successful Organizations - Assignment Example With this ambitious agenda for expansion, Aramex has been facing challenges concerning employee loyalty and engagement with an increasingly diverse and international workforce. This paper will seek to analyze Aramex’s specific strengths and weaknesses in leadership, in light of their current expansion strategy, as well as areas that need improvement, through interviews with Hussein Hachem and Laith Tahboub. The paper will also outline specific actions to address these issues as identified. Interviews with Executives Hussein Hachem After working for 20 years, Mr. Hussein Hachem serves as the Chief Executive Officer of Aramex in the Middle East and Africa (MEN) region. With his extensive knowledge about the logistics and transportation industry, Mr. Hachem is a representative on several decision boards of the industry. Laith Tahboub Mr. Laith Tahboub has worked at Aramex for nine years as an operations supervisor and a Business Improvement and Efficiency manager, prior to his cu rrent position as Operations Manager. With experience in team management and process management, Mr. Tahboub has been managing and leading teams in successful service standards and procedure developments for business success and excellence. Leadership Challenges and Strengths at Aramex At Aramex, the current style of leadership is a hybrid between task-oriented and distributed leadership. In task-oriented leadership, the leader focuses on tasks that require to be performed to meet a specific goal, in which the leading and following acts interlock across three levels; organizational, relational, and task (Derue, 2011: p38). A task-oriented leader is more concerned with producing solutions at every step for a goal or specific problem, ensuring the team meets deadlines and achieves outcomes. This is important for Aramex as a logistic company since the services have to be offered on time to maintain their competitive advantage and success. However, task-oriented leadership neglects the welfare and engagement of the team-members, harming their productivity. Distributed leadership works hand-in-hand with task-oriented leadership at Aramex. This form of leadership removes hierarchy from the leadership structure with requisite functions distributed among various teams by dividing labor across time and space (Derue, 2011: p135). One actor serves as the basic originator of action and other team-members respond with subsequent following acts. These acts of leading and following move from group to group over time and space. According to Mr. Hachem, engaging new employees in new geographical operations has proved challenging for the organization, especially since they have to communicate outside of their comfort zone (Personal communication, 2013). The biggest challenge is enabling them to understand the culture and values that drive Aramex. Expanding into new markets has seen Aramex leave operations to local talent, which has necessitated the organization to bring them up to speed with regards to their cultures and values. With these challenges, Mr. Hachem contended that the senior leadership team has decided to assess employee engagement with the results being used to align their goals with what was important for the organization (Personal communi

Maya And Spaniards In Yucatan Essay Example | Topics and Well Written Essays - 1500 words

Maya And Spaniards In Yucatan - Essay Example Through the accounts furnished by the Spanish chronicles and other texts of historical importance that the Historians have predominantly tried to judge the invasion of an acclaimed and great civilization in pre-Columbian America. There is no denying the fact these historical accounts ensuing from the Spanish adventurers, churchmen, and booty hunters were somewhat biased in their approach towards the Mexican history (Henderson 45). These historical accounts present only the Spanish side of the story, without caring much about the Mayan perspective regarding the Spanish invaders (Henderson 45). Many times the historians never cared to bother that perhaps the conquered Mexicans may have set their own versions of the Spanish invasion of America. So a great part of the Mayan side of the story is known through the works compiled by Mexicans in their native language, which managed to survive the ravages of the Spanish Invasion. Though it is a fact that both the Spanish and Mexican accounts tell the same story, yet, these two sets of historical text tend to differ immensely in what they decide to convey and how they try to convey it. Though the modern historians of the European origins tend to outline varied cultural, moral and religious motivations that supported the Spanish invasion of the Native American civilizations, still even a cursory perusal of the Spanish invaders brings to fore the fact that the Spanish invasion was predominantly ruled and guided by economic and pecuniary motives (Patch 22). Many accounts of the Spanish encounters with the Mayan diplomatic missions strongly unravel the fact that the Spaniards tried to evaluate the gifts extended by the Mayans in a profit to loss context, without delving specifically on the artistic and cultural relevance of those gifts.

Management Essay Example | Topics and Well Written Essays - 2000 words - 24

Management - Essay Example Such demonstration has been in expression as a shift from transactional to strategic leadership. Good leaders have a vision. This is an aspiration as visualized in the leader’s overall plans seeking to create measurable changes in the organization. As revealed by Price (2008), leaders who have a vision are demonstrated to be more successful at guiding their followers to achieving their goals with an example of Richard Branson at the helm of Virgin Airlines, and the late Steve Jobs of Apple Inc. The ability is hinged upon the leader’s ability to constantly compare the group’s development and his vision. This activity reduces deviation from success and diminishes the chances of failure. Primarily, they care for other people’s wellbeing, appreciating that anything done by his followers’ leaves a facelift mark. Therefore, his role is to dig out the best of the ability from the followers, ensuring that each member is successful. He does not have even an ounce of jealously from the success of his counterparts, but goes a step further to support them . Good leaders are also passionate. This means they are driven to do whatever they are engaged in and achieve the highest levels of success. A passionate leader concentrates most of his energies and attention to all the processes that will guarantee the organization, or group to achieves its set objectives. With such leaders, the chances of success for a set project are elevated since they also identify points of redundancy and deviation and root them out. In addition, such leaders are able to ensure sustained positive results once success is achieved. A good example of a passionate leader whose concentrated energy has led to achievement of success is Microsoft founder and head, Bill Gates. Furthermore, they are great team builders. This trait is essential in managing the union of talent, objectives, and resources –which is essentially, what leaders oversee. The ability to oversee a group of people,

Cigarettes and Smokers Regarding The Economy Essay

Cigarettes and Smokers Regarding The Economy - Essay Example Cigarettes taxes are most effective in reducing consumption of the young population or more precisely children and teenagers who get pocket money and are not financially independent (Chaloupka). People who try cigarettes for thrill will be put off greatly by a significant amount of sales tax. But for hard-core consumers of cigarettes, quitting is not easy at all as they experience withdrawal symptoms if they try to quit. They will be willing to forgo their consumption of other products but cigarette. Foregoing the consumption of other products does not curb the need for them. Therefore, hard-core smokers tend to resort to shop lifting because after spending on cigarettes they are left with very less money. The sellers of other products will incur losses because hardcore smokers are willing to sacrifice products like biscuits, sweets, chocolates or magazines for cigarettes. Sometimes when the government announces a rise in sales tax on cigarettes, it takes time for the tax to come int o effect. In the mean while smokers buy cigarettes in bulk so that they do not have to pay the higher price for a packet of cigarettes. So this bulk buying should be taken into account before the government imposes sales tax. Some economists are of the view that a sales tax on cigarette will be more effective in the long run than in the short run because smokers readily adjust to price in the short run. If the price is permanently increased from let’s say $2.5 to $5.0 for a packet of cigarettes then the long run impact will be double the short run one and a lot of people will be able to overcome the habit altogether. Imposing a sales tax on cigarettes is just not enough. The revenue generated from sales tax should be invested in Health Programs dedicated to discouraging smoking. Also filtered cigarettes should be taxed less than the unfiltered ones. However the difference in the tax rates for the two should not be very large. Besides this taxation policy, there should be a ban on cigarette advertising and it should be made mandatory that the hazards of smoking be mentioned on a packet of cigarettes. With no advertising, the attractive packaging also lures consumers. The government should come up with a generic packaging design that is less appealing to consumers. It should be obligatory on retailers to sell cigarettes to people who have attained the age of majority (18 years old). Government sponsored campus drives at different schools and universities should be held in which lectures on negative effects of smoking should be conducted. Student volunteers can also be hired by the government to spr ead awareness. There should be tariffs imposed on the cheap cigarettes imported from other countries. Sales taxation alone cannot deter consumers from smoking. Like other economic policies, taxation should be carried out with above mentioned measures to ensure good health of all.

Management Essay Example | Topics and Well Written Essays - 2000 words - 24

Management - Essay Example Such demonstration has been in expression as a shift from transactional to strategic leadership. Good leaders have a vision. This is an aspiration as visualized in the leader’s overall plans seeking to create measurable changes in the organization. As revealed by Price (2008), leaders who have a vision are demonstrated to be more successful at guiding their followers to achieving their goals with an example of Richard Branson at the helm of Virgin Airlines, and the late Steve Jobs of Apple Inc. The ability is hinged upon the leader’s ability to constantly compare the group’s development and his vision. This activity reduces deviation from success and diminishes the chances of failure. Primarily, they care for other people’s wellbeing, appreciating that anything done by his followers’ leaves a facelift mark. Therefore, his role is to dig out the best of the ability from the followers, ensuring that each member is successful. He does not have even an ounce of jealously from the success of his counterparts, but goes a step further to support them . Good leaders are also passionate. This means they are driven to do whatever they are engaged in and achieve the highest levels of success. A passionate leader concentrates most of his energies and attention to all the processes that will guarantee the organization, or group to achieves its set objectives. With such leaders, the chances of success for a set project are elevated since they also identify points of redundancy and deviation and root them out. In addition, such leaders are able to ensure sustained positive results once success is achieved. A good example of a passionate leader whose concentrated energy has led to achievement of success is Microsoft founder and head, Bill Gates. Furthermore, they are great team builders. This trait is essential in managing the union of talent, objectives, and resources –which is essentially, what leaders oversee. The ability to oversee a group of people,

Tradition from my father Essay Example | Topics and Well Written Essays - 1000 words

Tradition from my father - Essay Example As far as what I have heard of him, he has always been very paternalistic. I once heard a story by my mother describing my father ´s character. This is as follows: A newly-married couple visited Yujoo, where my grandparents lived. The male was my father ´s cousin. At the time my father had not started his business and he only had five thousand Won (roughly $5.00US) in his pocket. He gave all of his money to his cousin saying, â€Å"Keep it for your taxi fare.† Later on my parents had to borrow their own taxi fare from someone else to get home. My family would go to the best restaurants no matter how the business was doing. I have never heard my father say, â€Å"Please tighten up your budget.† This has even been at moments when economically I have not been well. I think my mother has not heard it either. He has never talked about his business affairs at home, however, his mood changes to aggressiveness such as when â€Å"he is in trouble† according to his sister, just to alarm my mother rather than hearing it from him. Not so long ago, he told me that he never took buses or economy class flights, in a proud manner, while he was drinking with me. I did not feel him to be arrogant when he was saying it. I thought that it was cool of him. At that moment, I wished I could make more money than he. At the same time, I thought, â€Å"I am not going to stay like this forever†. He is the kind of person that would never express his feeling or his real thoughts, at least, not in front of my younger brother or me. He would rather say, whatever one has inside, one keeps it to ones self. I call it â€Å"the educational tone!† When I was a youngster, I did not know that he was trying to teach me something. As I grew up, I understood some of his sayings. Now, I think I do not only understand him, but I also know him, and he might even know how I approve the way he is. When my family got together during the years he would say less

Advantages and Disadvantages of Globalization

Advantages and Disadvantages of Globalization The term globalisation has many understanding from different people. Hill, (2005) as cited in Stuart, et al (2010), mentioned it refers most countries would shift toward a more integrated and interdependent world economy by the merging of historically and separated national markets into one huge global market place. Gavin C(2009)stated that it had replace those economic expressions such asinternationalization and transnationalism. Sadegh B.,et al,(2006) citied as Cheng (2000), mentioned that nowadays of people have great opportunity to learn from other countries. The globalisation could be superior grow that main driver key is there exiting many of preferences and the need of consumers from the worldwide (Pierre,D., 2006).Catherine ,D(2005) agreed that it could be reach an unexpected phenomena with high technology , advance communication and free trade market. 124 The impact of globalization has bring success of business to new level, where many countries have been go through it(EconomyWatch.,nd). In research based on Economy Watch team that found the globalization has bring forward on each industry and meanwhile it has destroy some of industry where its cannot survival though the impact of globalization. Their research have shown the financial industry could gain more benefit after the emergence of financial markets on global rather than local market, and be more efficient entrance the finance facility at other countries. With the free trade principle exercises on worldwide, it has result in boost up the finance flow. Economy of country will also increase whereas gain more business trade and investment from foreign investments, which has mentioned by Adam Smith, as cited in Ferraro (1998). 132 What are advantage and disadvantage of globalization? In generally , globalization has give advantage to company such as opportunity of develop new market for consumers have more variance choose the best quality product. It also provides educated understanding between different nationalities(bangkoklogistics,n.d.). Besides, companies can outsourcing their part of project that reduce time, uncertain factors and fail product. They can find more profit base on manufacturing rather than charge high price on consumer. Thus, they offer reasonably price for attach different type of consumer with good quality. Government has encouraging MNE invest directly on country that reduces unemployment by new investment and industrial ventures.(bangkoklogistics,n.d.) Disadvantage of globalisation Generally, for domestic supplies have to compete with international suppliers that lose the competitive advantage even fight with price. Thus, there would a lot of stress and threat of new type of colonization comes with much power and money from foreign player. Meanwhile, with the outsourcing concept, there would be increase jobless that is working middle class in developed country such as U.S(bangkoklogistics,n.d.). Among many companies have success in financial industrial though globalization, one of company can be more precise explain how reaction on impact of globalization and create new solution at nowadays which is Hong Kong and Shangai Banking Corporate holding plc(HSBC holding plc) The case study Justify why HSBC is MNE before history. Hong Kong and Shangai Bank Cooperate is one of examples success go though globalisations effect in financial industry. Thomas Sutherland was founder the HSBC while he was working in the Peninsular and Oriental Steam Navigation Company[history]. He found that financial service management has huge demand in Hong Kong and China so that he and his group opened bank and established the HSBC in March 1865 at Hong Kong and Shangai. Chuan Li (n.d) stated that the World Bank operates the finance on worldwide but their goods, services were not satisfied, and inefficiency to local market need. Whereas, the World Bank unable afforded heavy debt and lead to a harsh economic imbalances. [111] By this lesson, Thomas had adopted the joint venture concept to operate business at different location(annual report). Thus, HSBC can reduce the uncertain from internal and begin a good relationship at local citizen and government. [35] Management of HSBC HSBC used the ethnocentric approach that easy communication between parent and subsidiary company at early stage. After subsidiary company has stability, then management structured can applied the polycentric method that efficiently and at short term to fit in the cultural and political of that country. With these approaches, HSBC has good start the step in their vision, which is the world local bank. It reminds people who want due to finance related with international and local that HSBC will be their first optional. Besides, HSBC also purchased those companies who specify area on financial field that can reduce costing, and decrease the uncertain risks. Nowadays of HSBC is one of the biggest banking and Service Company in worldwide and headquarter allocated at London. To reflect their vision, it has not ignored power of international network which has 8,000 properties in 88 countries and territories have include Europe; Hong Kong; Rest of Asia-Pacific; the Middle East; North America and Latin America.(annual report 2009)[116] With listings on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by over 220,000 shareholders in 121 countries and territories. According to annual report 2009, HSBC has good maintained performance and well management convinced to shareholders during downturn periods. Because all shares are trading on the New York Stock Exchange in the form of American Depositary Shares(annual report2009).142 Production To fulfill consumers common need and differential preference, HSBC offer a wide range of production and diverse into four categories such as Personal Financial Services (including consumer finance), Commercial Banking, Global Banking and Markets, and Private Banking. Need shown how effect to world.Categories Personal financial services Commercial banking Global banking and markets Private banking *I will focus these three ,suit title need clear easily gopal. Impact of globalisation to HSBC [summary] Lead Emerging market , HSBC has gain excellent of results through emerging markets on past few years. HSBC has good aim on those potential countries, which would boost up the economic, after change the political and other direct factors. The brand of HSBC was not being easily for entered at foreign market because education of consumers was so weak at early century. HSBC have to send a respective for understanding on real situation and reaction on it. Thus, HSBC provided training at local citizen to build up local teams that enable reduce conflicts and create more jobs which is will accepted by their government. With a good relationship of government, HSBC has confidence gained good result and do further plan in future. Internet age, Arrive on Internet Age, HSBC has adopted IT concept, which applied on their branches. Consumers were not willing accepted the changed at begin period because the network services have not mature yet and unconvinced to consumers. For generation X, they were no confidence with unphysical of documentations and lower of education. However, generation Y has willing be learns new things and can adopt this new phenomenon. HSBC required all stuff be patetion and polite handle this type of consumers. Financial crises, HSBC has well management and be aware of worse on US shares before financial crises. Subsiders of HSBC companies have not totally full influence from financial crises especially Malaysia, and other Asian countries. Top management of HSBC believed that not all eggs should put in one basket. They have enough resource to support those other countries, which has be damaged during downturn. They also willing lend their hand to help on those companies had worst impact with limited resource. Reason why did they success on these issues? Solution those arise from Lead emerging market issues Problems: time scales, burden cost, risk on purchased company, failure response from consumers, will production enable suit to consumer need ,WTO issues, Globalization and market ?the forces of globalization would establish global market for standardised product purchased in huge volumes by consumers worldwide [ot] .while global market do indeed exist for some standardized product but where little product differentiation is feasible or wanted by users, with other product and services varying international tastes and preference mean that product differentiations vital to appeal to local markets. HSBC research team found that success in emerging market has need good timing and more information collection to make precise decision. With new tools of communication, HSBC can easily communicate to other location in efficiency that reduced costing on research, failure response based on customers. To avoid conflicts and risk, they had designed production in wide range that from common characters for general need of consumers until local differential preference. Free trade, less regulation international , Solution those from Internet Age Problem : instability network services, afraid on new technology (ATM), perception of consumer , Globalisation and production ? however it may not only be the cost based advantages of alternative production location which might lead to such outsourcing but possibly less tangible factor , HSBC believed the internet banking will became world trend by following improved the stability network services and evolution of technological. They has outsourcing the machine of auto transfer money where can launch on public in early that it will be competitive advantages. This new pattern of business transaction will increase perception of consumers toward HSBC in developed countries, but it seems need more time for developing countries citizen to adopted the change. Solution those from financial crises: Problem: confidence consumer toward HSBC , dropped expenditure suddenly, cash inefficient, Globalization and the role of the nation state? Loss of competence The impacts of financial crises have serious damaged on economic, government policy taken action for decrease influence on people. Thus, finance industrial suddenly shortage of capital, cash inefficient and withdrawn out huge amount of cash by customers. Fortunately, HSBC has well prepaid enough resource to handle this situation and still borrow out money as usual that it can proofing HSBC has capability go through this recession . There many of factor influence success HSBC on globalistion , it will used PEST analysis for details. Analysis application of theory to evidence Apply part 2 to the company in part 1 Pest analysis : why did hsbc success?[ others factors influence it ] Different used IFRS and GAAP Pest analysis: Political [need more two points] tax policy, Risk of Political Instability, 2010 Country Rating1 Australia 9.24 Singapore 8.78 New Zealand 8.76 Germany 8.49 France 8.46 United States 8.16 Hong Kong SAR 7.49 United Kingdom 7.41 China 7.12 India 7.08 Malaysia 6.90 Taiwan 6.42 Korea 5.72 Japan 5.40 Indonesia 4.94 Philippines 3.50 Thailand 1.75 Footnotes: 1: 0 = very high, 10 = very low Source: The IMD World Competitiveness Yearbook, 2010, Switzerland, www.imd.ch/wcy. According to Business in Sydeny and NSW (2010), third ranked fallen on Australia that shown has a lower risk and uncertain on political. Thus, mostly investors invest on Australia where safe and stable political framework is. United Kingdom: United Kingdom has very little on political risk because of the efficiency on the Westminster system whereby adopted by Australia government (Business in Sydeny and NSW, 2010). During recession, the government of UK has applied some incentive solution even though changed loosening fiscal policy to tightening fiscal policy that grape those attention of public finances (AMB Country Risk Report, 2010c). Malaysia: Malaysia ranked on 13th that has moderate of political risk (Business in Sydeny and NSW, 2010). Malaysia has three major groups of people likes Malay, Chinese and India who are living in peaceful and understanding on each culture(Malaysia truly Asia,2009) .They also working together handle problems that avoid happen serious conflict against on May 1969. The national front consists of UMNO is the Malaysia government which included others races parties as MCA (Malaysian Chinese Association) and MIC (Malaysian Indian Congress) are collaborating for peaceful civilization(Malaysia truly Asia,2009). However, according to AMB research (2010b), found that the government is slowly applying inventiveness which citizen enable accept public contract in more transparency, less subsidies and involvement from government. Besides, government also has encouraging foreign invest in economic sectors (Malaysia truly Asia, 2009). Thus, Malaysian can be achieving the dream of being develop country on 2020. Tax policy : company has paid 28% of tax per yearly Well structure protection employees under Employment Act 1995( stable and good frame structure and can complain labor office http://www.pesaraonline.net/eatutorial.htm) Industrial Relations Act 1967 (major manufacturing law) http://www.pesaraonline.net/ir-guides.htm Trade unions act 1959 (major shareholder and director law) http://www.pesaraonline.net/tua-guide.htm China: China has a high risk of political even ranked after United Kingdom, because it has strongly stability of government and social based on summary A.M.Best Company(2010a).In report mentioned that government look for balance toward communist central with the capitalist- style economic center where can cooperate East industrial. China is a large and huge of population, but considers as developing country with terms of GDP (gross domestic product), infrastructure, and others (A.M.Best Company, 2010a). If advance of industrial keep on expand, it will increase unemployment rate that become useless toward GDP. The government has majority power to control it that avoid happen. Legal : United Kingdom: Malaysia: China: Economics(GDP): GDP, exchange rate , inflation, FDI United Kingdom: Economy 2000 2005 2007 2008 GDP (current US$) (billions) 1,477.58 2,280.11 2,799.04 2,662.65 GDP growth (annual %) 3.9 2.2 2.6 0.5 Inflation, GDP deflator (annual %) 1.2 2.0 2.9 3.0 Agriculture, value added (% of GDP) 1 1 1 1 Industry, value added (% of GDP) 27 23 23 24 Services, etc., value added (% of GDP) 72 76 76 76 Exports of goods and services (% of GDP) 28 26 26 29 Imports of goods and services (% of GDP) 29 30 30 32 Gross capital formation (% of GDP) 18 17 18 17 Revenue, excluding grants (% of GDP) 37.1 36.9 37.4 38.3 Cash surplus/deficit (% of GDP) 1.7 -2.9 -2.6 -4.7 According table 1.a[ GDP, GDP growth, inflation ] the growth of GDP has stable increase because consumer spending more actively on these few years . Then, average of inflation is moderate. The GDP has boost up over than 200 billion which means average of business were doing well. The government has increased inflation rates during high peak of GDP, but it has decrease rate during turn down that increased consumer spending. Industrial sectors, [agriculture, industry, services ] Industrial sector has growth up after but it seems slow down before year 2008.the emerging market has bring benefit to industrial such as lower labour cost ,but them faced many competitors form worldwide. Exprorts and important of good and serives [the exporting percentage has lower than import percentage that business loss some absolute advantages, Gross capital ,revenue , cash surplus or deficit ] the gross capital allocated average 17% and 18%. The revenue percentage of GDP has reach more than 35% Economic Risk: Very Low à ¢Ã¢â€š ¬Ã‚ ¢ The United Kingdom (UK) has the second largest economy in Europe behind Germany. Service industries represent three quarters of economic production, particularly financial services and real estate activities. London is a global financial center and businesses there account for nearly half of the countrys financial services industry. à ¢Ã¢â€š ¬Ã‚ ¢ While positive economic growth has resumed in 2010, the Bank of England is unlikely to raise interest rates until late 2011 at the earliest. United Kingdom has very low in economic risk by report ABM. One of biggest industrial that service can diverse into production, finance services and real se Financial System Risk: Very Low à ¢Ã¢â€š ¬Ã‚ ¢ The Financial Services Authority (FSA) regulates the UK financial services industries, including insurance. à ¢Ã¢â€š ¬Ã‚ ¢ The UK is widely seen as a major center for international insurance and reinsurance and is home to the London Market, a wholesale market that writes risk around the world. Lloyds of London accounts for over half of the business on the London Market. Global links Merchandise trade (% of GDP) 42.9 39.4 37.9 41.0 Net barter terms of trade index (2000 = 100) 100 105 104 105 External debt stocks, total (DOD, current US$) (millions) .. .. .. .. Total debt service (% of exports of goods, services and income) .. .. .. .. Net migration (thousands) 494 948 .. .. Workers remittances and compensation of employees, received (current US$) (millions) 3,614 6,302 7,877 7,861 Foreign direct investment, net inflows (BoP, current US$) (millions) 122,157 177,405 202,071 93,506 Net official development assistance and official aid received (current US$) (millions) .. .. .. .. Malaysia: Economy 2005 2006 2007 2008 GDP (current US$) (billions) 93.79 137.85 185.98 221.16 GDP growth (annual %) 8.9 5.3 6.2 4.6 Inflation, GDP deflator (annual %) 8.9 4.6 4.9 10.3 Agriculture, value added (% of GDP) 1 8 10 .. Industry, value added (% of GDP) 48 50 48 .. Services, etc., value added (% of GDP) 51 42 42 .. Exports of goods and services (% of GDP) 120 117 111 .. Imports of goods and services (% of GDP) 101 95 90 .. Gross capital formation (% of GDP) 27 20 22 .. Revenue, excluding grants (% of GDP) 18.5 .. .. .. Cash surplus/deficit (% of GDP) -3.0 .. .. .. According to the data of the World Bank, shown that the GDP (Gross Domestic Product) is $ 191601,000,000 Financial System Risk: Low à ¢Ã¢â€š ¬Ã‚ ¢ The insurance industry in Malaysia is regulated by the central bank, Bank Negara Malaysia. à ¢Ã¢â€š ¬Ã‚ ¢ The Malaysian government continues to support the takaful and retakaful sectors as part of its strategy to make the country a global hub for Islamic financial services Source: IMF and A.M. Best Global links Merchandise trade (% of GDP) 192.1 185.4 173.8 161.2 Net barter terms of trade index (2000 = 100) 100 102 102 104 External debt stocks, total (DOD, current US$) (millions) 41,874 51,981 61,567 66,182 Total debt service (% of exports of goods, services and income) 5.6 5.6 4.8 .. Net migration (thousands) 498 150 .. .. Workers remittances and compensation of employees, received (current US$) (millions) 342 1,117 1,570 1,329 Foreign direct investment, net inflows (BoP, current US$) (millions) 3,788 3,966 8,454 7,376 Net official development assistance and official aid received (current US$) (millions) 45 26 200 158 Economic Risk: Moderate à ¢Ã¢â€š ¬Ã‚ ¢ At independence, in the 1960s, the Malaysian economy depended upon rubber and tin. Since then, the economy has transformed to become a regional manufacturing center, services provider and offshore financial center. à ¢Ã¢â€š ¬Ã‚ ¢ The government encourages foreign investment but maintains approval rights for individual investments, often opting to restrict foreign equity or encouraging the transfer of technology from foreign firms. China: Economy 2005 2006 2006 2008 GDP (current US$) (billions) 1,198.48 2,257.07 3,505.53 4,532.79 GDP growth (annual %) 8.4 11.3 14.2 9.6 Inflation, GDP deflator (annual %) 2.1 3.9 7.6 7.8 Agriculture, value added (% of GDP) 15 12 11 11 Industry, value added (% of GDP) 46 47 47 47 Services, etc., value added (% of GDP) 39 41 42 42 Exports of goods and services (% of GDP) 23 37 38 35 Imports of goods and services (% of GDP) 21 32 30 27 Gross capital formation (% of GDP) 35 44 42 43 Revenue, excluding grants (% of GDP) .. 9.7 17.0 .. Cash surplus/deficit (% of GDP) .. -1.4 .. .. Economic Risk: Low à ¢Ã¢â€š ¬Ã‚ ¢ China, the worlds most populous country, is home to the worlds third largest economy. à ¢Ã¢â€š ¬Ã‚ ¢ Rapid growth rates are driven by a strong export sector, state expenditures, construction and infrastructure development. à ¢Ã¢â€š ¬Ã‚ ¢ The government was able to respond to global economic downturn by launching stimulus programs, which brought a strong recovery in 2010. à ¢Ã¢â€š ¬Ã‚ ¢ Expansionary policies have resulted in massive increases in bank lending, stimulating the economy but bringing rise to fears of increases in non-performing loans. Financial System Risk: Moderate à ¢Ã¢â€š ¬Ã‚ ¢ The insurance industry is regulated by the Chinese Insurance Regulatory Commission (CIRC). à ¢Ã¢â€š ¬Ã‚ ¢ China is partially liberalizing its financial sector, which is a long and drawn out process but essential for the long-term sustainability of the economy. à ¢Ã¢â€š ¬Ã‚ ¢ The Insurance Law was amended in 2009 to enhance regulation in core areas such as the strength of the supervisory authority and solvency and investment guidelines. Global links Merchandise trade (% of GDP) 39.6 63.0 62.1 56.5 Net barter terms of trade index (2000 = 100) 100 86 80 74 External debt stocks, total (DOD, current US$) (millions) 145,711 283,986 373,773 378,245 Total debt service (% of exports of goods, services and income) 9.3 3.1 2.2 2.0 Net migration (thousands) -786 -2,058 .. .. Workers remittances and compensation of employees, received (current US$) (millions) 5,237 24,102 38,791 48,524 Foreign direct investment, net inflows (BoP, current US$) (millions) 38,399 79,127 138,413 147,791 Net official development assistance and official aid received (current US$) (millions) 1,712 1,814 1,487 1,489 Social or cultures:[one more points] Religions: United Kingdom: Regional Summary: Western Europe à ¢Ã¢â€š ¬Ã‚ ¢ Western Europe is a highly developed and affluent region. The European Union (EU) is an economic and political union of 27 countries that accounts for 30% of world gross domestic product (GDP). The EU is facilitating a single European market with standardized regulatory systems and free movement of people, goods, services and capital. à ¢Ã¢â€š ¬Ã‚ ¢ The euro-zone is made up of the 16 EU members that have adopted the euro as their currency. à ¢Ã¢â€š ¬Ã‚ ¢ Most, if not all, of Western Europe has been experiencing a severe economic slowdown and several countries remain in recession. While the European Central Bank has cut interest rates to spur demand, economic growth in the region has been generally modest. People Income share held by lowest 20% .. .. .. .. Life expectancy at birth, total (years) 78 79 80 80 Fertility rate, total (births per woman) 1.6 1.8 1.9 1.9 Adolescent fertility rate (births per 1,000 women ages 15-19) 28 26 24 24 Contraceptive prevalence (% of women ages 15-49) .. .. .. .. Births attended by skilled health staff (% of total) .. .. .. .. Mortality rate, under-5 (per 1,000) 7 6 6 6 Malnutrition prevalence, weight for age (% of children under 5) .. .. .. .. Immunization, measles (% of children ages 12-23 months) 88 82 86 86 Primary completion rate, total (% of relevant age group) .. .. .. .. Ratio of girls to boys in primary and secondary education (%) 100 101 102 101 Prevalence of HIV, total (% of population ages 15-49) 0.1 0.2 0.2 .. Malaysia: Regional Summary: Southeast Asia à ¢Ã¢â€š ¬Ã‚ ¢ Southeast Asia is a critical part of the world trading system and while the regions economies remain somewhat dependent on agriculture, manufacturing and services have been the engine for growth. à ¢Ã¢â€š ¬Ã‚ ¢ The region has been remarkably resilient to the global economic slowdown. While regionally growth slowed as the economies of their large trading partners (notably the U.S. and Europe) went through recession, the slowdown was in most cases moderate and the recovery in 2010 has been very strong. People Income share held by lowest 20% .. .. .. .. Life expectancy at birth, total (years) 73 74 74 74 Fertility rate, total (births per woman) 3.0 2.7 2.6 2.6 Adolescent fertility rate (births per 1,000 women ages 15-19) 15 14 13 13 Contraceptive prevalence (% of women ages 15-49) .. .. .. .. Births attended by skilled health staff (% of total) .. 98 .. .. Mortality rate, under-5 (per 1,000) 10 8 7 6 Malnutrition prevalence, weight for age (% of children under 5) .. .. .. .. Immunization, measles (% of children ages 12-23 months) 88 90 95 95 Primary completion rate, total (% of relevant age group) .. 98 96 .. Ratio of girls to boys in primary and secondary education (%) 103 104 103 .. Prevalence of HIV, total (% of population ages 15-49) 0.3 0.5 0.5 .. China: Regional Summary: Eastern Asia à ¢Ã¢â€š ¬Ã‚ ¢ Eastern Asia is home to some of the worlds largest and most advanced economies. China and Japan are both in the worlds top five countries measured by gross domestic product (GDP). à ¢Ã¢â€š ¬Ã‚ ¢ In the aftermath of the Southeast Asian financial crisis in the late 1990s, much of the region underwent a restructuring of traditional economic and financial practices to match international best practices in regulation. à ¢Ã¢â€š ¬Ã‚ ¢ The region as a whole weathered the global financial crisis well, with local demand powered by government stimulus helping to maintain positive economic growth. People Income share held by lowest 20% ..

Gun Control: Do NOT Believe What Liberal Politicans Tell You :: Argumentative Example Essays

The book titled "Guns in America" written by Helen Strahinich defines gun control as any las that restricts the ownership or sale of firearms(Strahinich 2). The history of the gun control debate can be traced back to colonial times when guns were being outlawed to keep them out of the hands of the poor. Today, the subject still remains so controversial that many politicians fear touching the subject. Will banning guns eliminate crime? Will criminals still be albe to obtain firearms? These are two of the most controversial questions that fuel the fire in the debaate spotlight. tThese following two examples best illistrate how easily one can put forth arguments either for or aginst gun control.In 1995, a gang of four masked theives armed with Tec-9 semiautomatic pistols brok into Marsha Bealty's home in Fort Wayne, Indiana. The thieves were supprised when they were confronted by Marsha and her roomate armed with 9mm pistols. The immediately fled when threatened by the two women.(Black man) The two sides of this argument are the pro and anti gun groups. The anti-gun groups main goals range from more stringent gun control laws to a total ban on handguns. The political supporters of this group are susally liberal democrats and a few other small independedt groups such as Handgun Control Inc. Their main arguments are questionin gth eoriginal intent of the framers of the constituion adn the way of life in the time it was written, and also the purpose of guns in modern siciety. For thte most part, their claims are mainly emotional and use popular incidences adn the high number of people killed annually from firearms and, gun saftey in households. On the other side of the fence is the pro-gun grouuups who lobby to support law abiding citizens' second amendment rights to keep and bear arms. Their suporters tend to be conservative republicans and pro-gun groups. The most popular of these groups is the NRA(National Rifle Association) which is a strong political group consisting of over three million members. Theses groups tend to use statistics and sases wehre lives have been saved by the use of firearms while strongly stressing gun saftey and training programs. They favor strict interpretation of the Bill of Rights. INthsi paper I am taking a stand against gun control. I feel that law abiding citizens should be entitled to their second ammendment rights to keep and bear arms for the purposes of protection of home, property, and person.

Volcanism of Long Valley, California: The Bishop Tuff Eruption Essay

Volcanism of Long Valley, California: The Bishop Tuff Eruption The west coast of North America has been tectonically and volcanically active for billions of years. The Sierra Nevada Mountains in eastern California were born of volcanoes, and magma has been erupting in the Long Valley to the east of the mountains for over three million years (Bailey, et. al., 1989). However, the climactic eruption of the region occurred relatively recently in the region's geologic history. About 760,000 years ago, a huge explosion of magma warped the Eastern Sierra into the landscape that exists today. The eruption depleted a massive magma chamber below the earth's surface so that the ceiling of the chamber imploded, forming what is now known as the Long Valley caldera. The caldera is at the eastern base of the Sierra Nevada Mountains, about 50 km northwest of the town of Bishop, and 30 km south of Mono Lake (Bailey, 1976). The ejecta from the eruption moved over land and through the air: the ash that fired out of the volcano was blown as far east as Nebraska in a huge, dark cloud of plinian ash. A nuee ardente billowed over the rim of the volcano and spread lava to the south, east and north, forming a volcanic outcrop now called the Bishop Tuff. Today, an expanding resurgent dome in the center of the depression indicates current magmatic activity beneath the caldera, and earthquake swarms in the last 25 years could also be linked to subsurface magma movement. Clearly, the Long Valley caldera is not dormant, so understanding the eruption that formed the caldera and surrounding features is essential to assessing the region's current and, more importantly, possible future activity. Volcanic activity existed prior to the Bishop Tuf... ...A. and David P. Hill. Magmatic Unrest at Long Valley Caldera, California, 1980-1990. The Long Valley Caldera, Mammoth Lakes, and Owens Valley Region; Mono County, California. Joan Baldwin, et. al, editors. South Coast Geological Society. Annual Field Trip Guide Book. No 27. Sept 1999. Francis, Peter. Volcanoes: A Planetary Perspective. Clarendon Press, New York. 1992. pg. 292-4. Hildreth, Wes and Gail A. Mahood. Ring-fracture eruption of the Bishop Tuff." Geological Society of America Bulletin. v. 97. p. 396-403. April 1986. Lipshie, Stephen R. Geologic Guidebook to the Long Valley-Mono Craters Region of Eastern California. Second Edition. South Coast Geological Society. Santa Ana. 2001. Sheridan, Michael F. Fuarmolic Mounds and Ridges of the Bishop Tuff, California.Geological Society of America Bulletin. v. 81. March 1970. pg 851-868

Church Leadership and Ministry Evaluation Paper Essay

For this paper, I interviewed the pastor of Grace Life Baptist Church in Ruby Michigan, USA. Would you say that your congregation (or the people within your particular department or area of ministry) is â€Å"Living Out the Mind of Christ† (i.e. Unity, Humility, Selflessness) as they interact, serve, and minister to/with each other? How specifically do you as a ministry leader teach, cultivate, and maintain â€Å"The Mind of Christ† in your area of ministry? â€Å"At Grace Life we strive to be like Christ in every decision that is made.† Grace Life has had its difficulties; they started Grace Life from a church that split due to differing beliefs. Since the beginning of Grace Life they have strived to be the picture of Christ. As a body of believers, they have come to recognize that humility and selflessness should be at the core of all believers. â€Å"I put a strong emphasis on unity in our church, and I believe that through teaching about the humility and sel flessness of Christ we will learn to be more inclined to have a mind of Christ.† Would you consider yourself a â€Å"Wounded Healer?† Also, would you please share an example where you have ministered to a person who is/was â€Å"wounded† in the same manner that you once were? (cf. II Corinthians 1:3-5) Being a â€Å"Wounded Healer† is something that all pastors like to believe that they are, however, being a â€Å"Wounded Healer† is much more than most pastors would admit that it is. Healing the wounded is not just showing them Christ; you have to disciple them as well. The pastor of Grace Life used to be in the Army and served with hundreds of lost people. Because of seeing so much in his time in the Army, he had lost his faith. His major wound came when his friend that he served with died in combat. It took him many years to realize that God was still in control and everything happened for a reason. He then started to witness to his friends that had gone through the same thing. How specifically does the Holy Spirit help guide you as you lead/serve in your ministry? Also, can you give a specif ic example of how you were able to clearly recognize that the Holy Spirit was helping/guiding you in dealing with a particular situation and/or decision while in your ministry? What advice would you give me that, if I obeyed, would assure me that I would be  able to be guided by the Holy Spirit in my life and/or ministry? The pastor at Grace Life has made it clear that he believes that the Holy Spirit guides us in every aspect in our lives; the only thing we have to do to get this guidance is to ask for it. Specifically the Holy Spirit guides his words while preaching. The pastor at Grace Life was also the pastor at the church that split leading to the start of Grace Life, the Holy Spirit led him to start a new church and that decision has proved to be one that was given to him by the Holy Spirit. The advice he gave me was simple, follow Christ’s example, always lean on Him, and look to Him when you do not know what to do. Do you have a personal philosophy (i.e. an agreed upon plan of action/policy/understood protocol) of how/when/where you confront sin in the lives of 1) co-ministers/co-leaders in your ministry, and 2) people to whom you minister? If so, what is it? How did you come to this philosophy? If not, do you see a need for such a philosophy? Why or Why not? â€Å"I follow the example set my Christ. Go to that person, and if they won’t listen, take 2-3 witnesses with me, if they still won’t listen it becomes a matter to be decided by the church.† The Bible makes it 100% clear what we as Christians are to do in these situations. Can I perform a little ministry quiz on you? â€Å"Sure† Can you recall for me what you specifically did (i.e. tasks performed, people you talked to, the number of hours of service) on any individual day in your ministry approximately six weeks ago? â€Å"Six weeks ago we were dealing with the sound system, it wasn’t working correctly and I remember somewhere between 6 and 8 hours spend on tracing wires back to there source.† Can you recall any time in the past that you were either so moved by hearing a sermon, reading a bible verse, hearing a testimony of a someone’s salvation that made such an impact upon your life that you still have a vivid recollection of the event today? How long ago did that spiritual event take place? â€Å"Probably around 6 months ago or so, I was reading in Psalms, and came across a verse in chapter 51 ‘Have mercy upon me, O God, according to thy lovingkindness: according unto the multitude of thy tender mercies blot out my transgressions.’ This verse became one of my favorite v erses because of its powerful phrasing. It has become one of the verses that comes into my head on a daily basis, and I thank God for that!† Could you briefly describe  for me how your daily â€Å"Quiet time with God† or your â€Å"Communion time with God† or â€Å"Your Devotion time with God† usually goes? â€Å"Well, I usually start my day with prayer and my Bible reading. I take time in the morning before my family wakes up, and the distractions of life come into play. God and I time is my favorite time of the day, and when I take the proper amount of time in prayer and reading my day seems to be much smoother and I don’t feel as rushed.† As a minister, are you ever tempted to become competitive with either a fellow minister or a neighboring ministry or covet the â€Å"success† or resources of other ministers and/or ministries? How do you overcome this temptation in your life if/when it ever comes up in your heart? What advice would you give me to make sure I remain content with what God specifically has for me in my own life and/or ministry? â€Å"Being a pastor of a church that God has blessed abundantly has always been a temptation for me to brag about how great I am doing; but it is never me that has the success. It becomes very easy to look at other pastors ministries and compare them to mine. These temptations are only overcome by realizing that God has allowed this church to be successful, it has nothing to do with my abilities. God has given me everything that I need to be a success in Him. It is far too easy to become proud of something that seems to have come from our hands, however, if we acknowledge the fact that God is the one that it came from, it is much easier to stay humble.† Provide a summary of your interview. What stood out to you the most from this interview? The pastor was clearly filled with the Holy Spirit. He had a clear heart for God, and the way he talked about Christ made it clear that he has a strong relationship with God. He has a distinct passion for Christ that can only be seen while talking to him. What did you learn that will help you develop your own philosophy of ministry? I learned that starting the day out with a good amount of time spent with God in prayer and reading His word is crucial to growing closer to Him, and living out my life the way that He would have me to live it. What did you learn about leadership that you feel is important when ministering to others? I learned there is a proper way to deal with sin inside the body of Christ, and that as a leader in a church this knowledge is important because it is specifically addressed in the word of God.